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Why Choose GLiNTECH?

GLiNTECH has years of experience helping organisations take their ITSM to the next level using Jira Service Management, powered by the Jira platform. We've developed a solution comprising default templates, like basic ITSM and pre-configured workflows based on best practice for rapid deployment by your organisation. Our solution gives you a firm base to start with, but from there we'll work with you to customise various things that are particular to your organisation rules, regulations and requirements.

What is ITSM

IT service management (ITSM) is simply how you manage the delivery of end-to-end IT services to your customers based on best practices. One of the most commonly adopted best practice frameworks for ITSM is ITIL or IT Infrastructure Library.   

Why do we need it?

Today’s IT organisations have a lot on their plates. Between responding to customer service requests to responding to unplanned interruptions to an IT service or reduction in service quality, they've got a lot on their plate!

Effective ITSM is not only a cost saver for the company but is also crucial in ensuring customers remain happy. 


Jira Service Management

  Jira Service Management is a great tool for ITSM and is the most collaborative service desk on the market. Leveraging our years of experience, you can get up and running with a fully deployed, mature and flexible ITSM solution, quick. Don't start from scratch.

Benefits of Jira Service Management for ITSM


EASY REQUEST FORM AND APPROVAL PROCESS

EASY-TO-USE

FASTER SERVICE REQUEST FULFILMENT

SMART KNOWLEDGE BASE