GLiNTECH has years of experience helping organisations take their ITSM to the next level using Jira Service Management, powered by the Jira platform.
Jira Service Management is a great tool for ITSM and is the most collaborative service desk on the market. Leveraging our years of experience, you can get up and running with a fully deployed, mature and flexible ITSM solution, quick. Don't start from scratch.
IT service management (ITSM) is simply how you manage the delivery of end-to-end IT services to your customers based on best practices. One of the most commonly adopted best practice frameworks for ITSM is ITIL or IT Infrastructure Library.
Today’s IT organisations have a lot on their plates. Between responding to customer service requests to responding to unplanned interruptions to an IT service or reduction in service quality, they've got a lot on their plate!
Effective ITSM is not only a cost saver for the company but is also crucial in ensuring customers remain happy.