As a leader in Atlassian solutions, we help organisations like yours get the most out of your Jira, Confluence, and other Atlassian products. If you're tired of managing your Atlassian tools in-house, or if you simply want to improve your team's productivity and streamline your workflow, our managed services and support are the perfect solution. Our experts will handle all the maintenance, updates, and technical support for your Atlassian products, allowing you to focus on your core business.
With GLiNTECH Managed Services you have on demand experts available to help with the challenges of managing the Atlassian suite, including:
✓ Administering the entire Atlassian ecosystem of products - everything from adding users in Confluence to configuring projects and email handlers in Jira.
✓ Troubleshooting issues that prevent your teams from working
✓ Upgrading your Atlassian tools and resolving security issues
✓ Providing recommendations and best practice advice to make sure your tools work for you
✓ Best of all you only pay for what you use, with your account drawn down in 15 minute increments. With GLiNTECH Managed Services we now have the perfect choice for you.
Our managed services also include training and consulting to help you get the most out of your Atlassian tools. We'll work with you to understand your business needs and provide customised solutions to optimise your workflow and increase efficiency.
On Demand Support Tiers
Standard
Our most flexible offering for teams needing ad-hoc support and admin services.
FEATURES:
✓ On Demand Support & Admin Services
✓ Streamlined Portal Access (5 named users)
✓ Pay for What You Use (15 min increments)
✓ Enterprise Service Level Agreements
✓ Use hours for GLiNTECH Training & Consulting
Price (AUD)
- 20 hours: $5,500 (+GST)
- 50 hours: $12,500 (+GST)
- Purchased in 20 and 50 hour packs
Premium
For organisations looking to fulfil next level administration, governance and planning needs
STANDARD FEATURES, PLUS:
✓ Dedicated Technical Account Management
✓ Triage (review & approval) workflow capability
✓ Expanded Custom Portal Access (10 named users)
✓ Either 240 or 500 hours of Support & Admin Services
✓ Purchase Additional Hours in 20 or 50 hour packs
Price (AUD)
- 240 hours: $60,000 (+GST)
- 500 hours: $125,000 (+GST)
- Purchased as an Annual Agreement
Enterprise
For large scale organisations covering more complex needs as well as complete outsourced models
Customised features, including:
✓ Outsourced proactive support (incl. governance)
✓ Mutually defined SLAs with Service Credits
✓ Integration with your existing service desk
✓ Customised hours of operation
✓ Australia based team
Price (AUD)
- Talk to us
On Demand Support
Response times matter when experiencing issues with your Atlassian tools. GLiNTECH's support is backed by SLAs giving you the confidence your problems will be responded to quickly.
Business as Usual Admin
GLiNTECH Managed Services can assist with all your BAU (L1+) administration tasks for your Atlassian suite such as managing users, creating and configuring projects, and installing apps.
Application Management
GLiNTECH Managed Services can also support your power users and administrators in managing your Atlassian products by assisting with implementing workflows, system and app configuration, and building filters and reports.
Advisory
When you have a question about how to get the most out of your Atlassian products, GLiNTECH Managed Services stands ready to assist. Ask questions as you need without incurring any charges.
Why choose GLiNTECH for your Atlassian managed services and support?
✓ Improved uptime and reliability: With our team handling the maintenance and updates for your Atlassian products, you can trust that your tools will be running smoothly at all times. This means less downtime and more productivity for your team.
✓ Expert support: Our team of certified experts is always available to help you with any questions or issues you may have. Whether you need assistance with a specific feature or have a technical issue, we're here to help.
✓ Cost savings: By outsourcing your Atlassian management to us, you can save on the cost of hiring and training in-house staff. This can be a significant cost savings for your organisation, freeing up resources to be used elsewhere.
✓ Customised solutions: We understand that every business is unique, which is why we offer customised solutions to meet your specific needs. We'll work with you to understand your business requirements and provide solutions to optimise your workflow and increase efficiency.
