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Need a reliable Atlassian Partner on call?

With GLiNTECH Managed Services you have experts available on demand. 



On Demand Support Tiers

Standard

Our most flexible offering for teams needing ad-hoc support and admin services.


FEATURES:


✓  On Demand Support & Admin Services

✓  Streamlined Portal Access (5 named users)

✓  Pay for What You Use (15 min increments)

✓  Enterprise Service Level Agreements

✓  Use hours for GLiNTECH Training & Consulting


Price (AUD)

  • 20 hours: $5,500  (+GST)
  • 50 hours: $12,500  (+GST)
  • Purchased in 20 and 50 hour packs


Read the Managed Service Terms and Conditions.

Premium

For organisations looking to fulfil next level administration, governance and planning needs


STANDARD FEATURES, PLUS:


 Dedicated Technical Account Management

 Triage (review & approval) workflow capability

 Expanded Custom Portal Access (10 named users)

 Access to 240 hours of Support & Admin Services

 Purchase Additional Hours in 20 or 50 hour packs



Price (AUD)

  • 12 months: $60,000  (+GST)
  • Purchased as an Annual Agreement


Read the Managed Service Terms and Conditions.

Enterprise

For large scale organisations covering more complex needs as well as complete outsourced models


Customised features, including:


  Global 24x7 Offering

  Dedicated Managed Services Team

  Data Integrity, Sovereignty and Security Needs

  Expanded Services Catalogue Needs

  ISO9001/27001, GDPR, HIPPA Compliance Needs



Price (AUD)

  • Talk to us


Contact us to discuss Terms.


With GLiNTECH Managed Services you have on demand experts available to help with the challenges of managing the Atlassian suite, including: 

  • Administering the entire Atlassian ecosystem of products - everything from adding users to configuring projects 
  • Troubleshooting issues that prevent your teams from working
  • Upgrading your Atlassian tools and resolving security issues
  • Providing recommendations and best practice advice to make sure your tools work for you

Best of all you only pay for what you use, with your account drawn down in 15 minute increments. With GLiNTECH Managed Services we now have the perfect choice for you.



ON DEMAND SUPPORT

Response times matter when experiencing issues with your Atlassian tools. GLiNTECH's support is backed by SLAs giving you the confidence your problems will be responded to quickly.

BUSINESS AS USUAL ADMINISTRATION

GLiNTECH Managed Services can assist with all your BAU (L1+) administration tasks for your Atlassian suite such as managing users, creating and configuring projects, and installing apps.

APPLICATION MANAGEMENT

GLiNTECH Managed Services can also support your power users and administrators in managing your Atlassian products by assisting with implementing workflows, system and app configuration, and building filters and reports.

ADVISORY

When you have a question about how to get the most out of your Atlassian products, GLiNTECH Managed Services stands ready to assist. Ask questions as you need without incurring any charges.