Need a reliable Atlassian Partner on call?
With GLiNTECH Managed Services you have experts available on demand.
On Demand Support Tiers
Standard
Our most flexible offering for teams needing ad-hoc support and admin services.
FEATURES:
✓ On Demand Support & Admin Services
✓ Streamlined Portal Access (5 named users)
✓ Pay for What You Use (15 min increments)
✓ Enterprise Service Level Agreements
✓ Use hours for GLiNTECH Training & Consulting
Price (AUD)
- 20 hours: $5,500 (+GST)
- 50 hours: $12,500 (+GST)
- Purchased in 20 and 50 hour packs
Premium
For organisations looking to fulfil next level administration, governance and planning needs
STANDARD FEATURES, PLUS:
✓ Dedicated Technical Account Management
✓ Triage (review & approval) workflow capability
✓ Expanded Custom Portal Access (10 named users)
✓ Either 240 or 500 hours of Support & Admin Services
✓ Purchase Additional Hours in 20 or 50 hour packs
Price (AUD)
- 240 hours: $60,000 (+GST)
- 500 hours: $125,000 (+GST)
- Purchased as an Annual Agreement
Enterprise
For large scale organisations covering more complex needs as well as complete outsourced models
Customised features, including:
✓ Outsourced proactive support (incl. governance)
✓ Mutually defined SLAs with Service Credits
✓ Integration with your existing service desk
✓ Customised hours of operation
✓ Australia based team
Price (AUD)
- Talk to us
With GLiNTECH Managed Services you have on demand experts available to help with the challenges of managing the Atlassian suite, including:
- Administering the entire Atlassian ecosystem of products - everything from adding users to configuring projects
- Troubleshooting issues that prevent your teams from working
- Upgrading your Atlassian tools and resolving security issues
- Providing recommendations and best practice advice to make sure your tools work for you
Best of all you only pay for what you use, with your account drawn down in 15 minute increments. With GLiNTECH Managed Services we now have the perfect choice for you.
ON DEMAND SUPPORT
Response times matter when experiencing issues with your Atlassian tools. GLiNTECH's support is backed by SLAs giving you the confidence your problems will be responded to quickly.
BUSINESS AS USUAL ADMINISTRATION
GLiNTECH Managed Services can assist with all your BAU (L1+) administration tasks for your Atlassian suite such as managing users, creating and configuring projects, and installing apps.
APPLICATION MANAGEMENT
GLiNTECH Managed Services can also support your power users and administrators in managing your Atlassian products by assisting with implementing workflows, system and app configuration, and building filters and reports.
ADVISORY
When you have a question about how to get the most out of your Atlassian products, GLiNTECH Managed Services stands ready to assist. Ask questions as you need without incurring any charges.
