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Service Management Consultant

Location: Sydney, Australia (Flexible WFH and office)

Full time, Permanent

  • Do you have a passion for implementing technical solutions and a background in ITSM?
  • Are you looking for the next step in your career, with a company you can grow with?
  • Could you be our next Atlassian Jira Service Management evangelist?

GLiNTECH is growing! We're looking for an Service Management Consultant to join our amazing Professional Services teams. We are growing our ITSM Consulting practice, so have multiple positions available.

About the role

As a member of the ITSM Consulting team, you will:

  • Work collaboratively with the GLiNTECH delivery team to help clients succeed with Jira Service Management
  • Facilitate requirements gathering workshops, providing best-in-class solutions
  • Develop various ITSM related technical solutions based on Atlassian and GLiNTECH best practice
  • Implement solutions for our clients using Atlassian Cloud and Data Center platforms
  • Assist colleagues on complex projects, providing coaching and cross-skilling where appropriate
  • Understand and deliver effective change management and training for successful projects
  • Liaise with internal stakeholders on business needs and contribute to new services and packages
  • Assist in pre-sales meetings with clients, presenting the tools and solutions and helping uncover commercial opportunities
  • Longer term, we'll help you to grow and mature the ITSM practice, taking a lead in growing the practice.

About you

  • You have a consulting mindset; you can isolate problems, identify solutions and manage expectations effectively
  • You have first-hand experience with ITSM practices and understand the problems that modern IT managers face
  • You have a passion for technology and proven experience across a wide range of popular enterprise software and solutions
  • Experience implementing ITSM software (e.g. ServiceNow, BMC Remedy, etc.) is highly regarded
  • You're agile and adaptable, with the ability to think quickly and deliver autonomously
  • You can communicate and present information effectively, adapting your style to suit the audience
  • Qualifications such as being ITIL Certified will be highly regarded

Must have

  • Either a Bachelor's Degree in IT or equivalent professional experience
  • A 'can-do' attitude with the desire to contribute to a high-performing team
  • The right to work full-time in Australia

Benefits of working at GLiNTECH

At GLiNTECH, we believe in creating an environment that helps you to achieve personal fulfilment through accomplishment.

To do this, we offer some great perks to all of our employees:

  • Flexibility: Staff have the flexibility to work from the office and home with a working from home budget to set up their space - finding the perfect mix that works for each employee and helps them to be their most effective.
  • Learning: We have you covered for all technical and industry certifications (assisted by our internal training experts) as well as an internal online learning system that is tailored  to your needs for growth. 
  • Paid Leave: Paid Parental Leave for both primary and secondary carers. An annual GLiNTECH leave day to use for whatever celebration is important to you or to extend a public holiday.
  • Discounts: Discounts to products, services, fitness and healthcare offered through our employee portal.
  • Recognition: Company wide kudos for great feedback and yearly awards for teams and individuals who embody our values.
  • Team Building: Socials include online events, Marketing events, office catered town hall updates as well as Director's dinners are all part of our day to day. Our offices are in buildings that promote social gathering and we gather all our employees together throughout the year to participate in activities that cross over teams, building an understanding and appreciation of each other’s contribution to the wider GLiNTECH company.

About us

GLiNTECH is an Australian IT services provider and a 4 times Atlassian partner of the year winner, most recently for our Professional Services. We are also among a select group of global consultants that meet Atlassian's highest partner criteria — Platinum Solution.

We are trusted by more than 300 of Australia's leading brands to help them get the most from their Jira, Confluence and other Atlassian tools.

We're one of a select few partners to have both the ITSM and Cloud specialization from Atlassian and with deep experience our unrivalled expertise covers Cloud Migration, Licensing, Training, Support, Managed Services and Consulting.

At GLiNTECH we believe in employing diversity of thought in our workplace and cultivating a collaborative, flexible and supportive environment. We have an organisational structure where everyone is heard and recognised and a culture that is driven by cross-disciplinary teamwork.

GLiNTECH team members have access to their choice of professional development training and create their own opportunities for career growth. We have an embedded 'hybrid working' culture supported by a customised range of employee benefits to help team members work from anywhere.

To Apply

If excited by the information above, we look forward to receiving your application, including a copy of your resume and cover letter expressing your interest and suitability for the role.

Should you require further information about the role, please contact at careers@glintech.com.

Our Hiring Process

  • After being shortlisted, you will receive a phone call so we can get to know you beyond your application. If you are successful to go to the next stage, you will be invited to attend a Zoom interview with HR and the Hiring Manager.
  • In this interview we will share our company vision, culture and team dynamics. We will chat about the position, opportunities for growth and hear from you more about your experiences and skills, why you are a good fit for this role etc. If we are all happy to progress to next stage, you will then have the opportunity for a 2nd Zoom interview.
  • This 2nd interview is about the technical aspects of the role. As part of the interview process, you are requested to undertake a task and you will be asked to talk through your approach to the task. Candidates who progress to final stage are the ones whose approach to solving the task shows analytical thinking. Presentation skills will not be assessed. A team member, the Hiring Manager and a Director will attend this meeting and if successful, an employment offer will be made within 72 hours.